Find answers, guides, and get help with PromptFence
New to PromptFence? Start here to set up your organization and deploy the browser extension to your team.
Read guide →Step-by-step instructions for installing the PromptFence browser extension on Chrome, Edge, and Firefox.
View instructions →Learn how to invite users, manage permissions, and configure policies for your organization.
Learn more →Understand seat-based pricing, volume discounts, and how to manage your subscription.
See pricing →Can't find what you're looking for? Reach out to our support team for personalized assistance.
Get in touch →Visit our checkout page to create your account. Provide your email, company name, and estimated number of users. You'll be redirected to Stripe to complete payment setup.
After checkout, you'll receive an email with a magic link to access your dashboard at app.promptfence.io. The dashboard is where you'll manage users, configure policies, and view audit logs.
From your dashboard, navigate to the "Users" tab and click "Invite User". Enter their email address and they'll receive an invitation with a unique activation token. Each user needs their own token to activate the browser extension.
Go to "Settings" in your dashboard to configure blocking policies. You can enable/disable paste blocking, file upload blocking, customize warning messages, whitelist specific AI platforms, and set custom detection patterns for sensitive data.
Team members receive their invite email with installation instructions. They click the link, install the browser extension from the Chrome Web Store or Firefox Add-ons, and enter their unique user token to activate protection.
Return to your dashboard to view real-time event logs, see which users are actively protected, and review blocked actions. Events are retained for 90 days and can be exported as CSV for compliance reporting.
You must have received an invitation email from your organization's administrator containing a unique user token. This token is required to activate the extension. If you haven't received your invitation, contact your admin.
1. Click the installation link in your invitation email
2. You'll be redirected to the Chrome Web Store
3. Click "Add to Chrome" or "Get" (for Edge)
4. Confirm by clicking "Add Extension"
5. The PromptFence icon will appear in your browser toolbar
1. Click the installation link in your invitation email
2. You'll be redirected to Firefox Add-ons
3. Click "Add to Firefox"
4. Confirm the permissions by clicking "Add"
5. The PromptFence icon will appear in your browser toolbar
1. Click the PromptFence icon in your browser toolbar
2. Click "Activate PromptFence"
3. Paste your unique user token from the invitation email
4. Click "Activate"
5. You'll see a confirmation showing your organization name and email
Once activated, visit any AI platform like ChatGPT or Claude. You should see a small PromptFence banner at the top of the page indicating protection is active. The banner can be hidden by clicking the "×" button.
Token Invalid: Make sure you copied the entire token from your email
Extension Not Working: Refresh the AI platform page after activation
No Invitation Email: Check your spam folder or contact your admin
Browser Compatibility: Ensure you're using Chrome 90+, Edge 90+, or Firefox 88+
From your dashboard, go to the "Users" tab and click "Invite User". Enter the team member's email address. They'll receive an email with their unique activation token and installation instructions. There's no limit to the number of users you can invite.
The Users tab shows all invited team members, their activation status, last active date, and activity counts. All active (provisioned) users count as billable seats in your monthly billing.
To remove a user, click the "Remove" button next to their name in the Users tab. This immediately deactivates their extension and prevents further usage. Their historical event data is retained for audit purposes and they will no longer count as a billable seat.
Currently, all dashboard users have admin privileges and can invite/remove users, configure policies, and view all event logs. Additional role-based access controls for "member" vs "admin" roles are coming in a future update.
If a user loses their token or you need to revoke access temporarily, you can generate a new token from the Users tab. The old token will be immediately invalidated. Send the new token to the user via a secure channel.
The Events tab shows all blocked actions across your organization. You can filter by user email to see activity for specific team members. Each event shows the timestamp, website, action type, and which policy triggered the block.
From the Events tab, click "Export CSV" to download all event logs for compliance reporting. The export includes timestamps, user emails, websites, and action types. Actual prompt content is never logged or exported.
Policies currently apply organization-wide. If you need user-specific exemptions (e.g., allowing the security team to use AI tools unrestricted), contact support for custom configuration options available to enterprise customers.
PromptFence is a browser extension that monitors when users attempt to paste content or upload files to AI platforms like ChatGPT, Claude, and others. Based on your organization's policies, it can block these actions or show warnings to prevent sensitive data from being shared with AI tools.
PromptFence works on Chrome, Microsoft Edge, and Firefox. The extension can be deployed to your team through your organization's admin dashboard.
It's your choice. By default, PromptFence logs metadata only (timestamp, site, user, action type). Administrators can enable full prompt logging for compliance and audit purposes. See our Data Retention Policy for details.
After signing up, each team member receives an invitation email with a unique user token. They click the link, install the browser extension, and enter their token to activate protection. Administrators can manage users through the dashboard.
Yes. Administrators can configure custom blocking policies, including site-specific rules and custom text patterns to detect in the dashboard settings.
When a user attempts a blocked action (like pasting sensitive data), they see a branded PromptFence notification explaining why the action was blocked. The event is logged in your admin dashboard for audit purposes.
PromptFence uses user-based pricing at $9.99/user/month. Save 15% with annual billing at $8.49/user/month. You pay for users who have been invited and activated.
Yes. There are no long-term contracts. You can cancel your subscription at any time through the billing portal in your dashboard settings.
Yes. Organizations with 500+ users receive dedicated support and can request custom onboarding. Contact our sales team at [email protected] for enterprise pricing.
Administrators can configure policies to show warnings instead of hard blocks, allowing users to acknowledge the risk and proceed. You can also whitelist specific AI tools or disable enforcement for specific users.
Our team is here to help. Reach out and we'll get back to you within 24 hours.
Contact Support